ER Marketing Ltd - ATOL 9748 ceased trading on 21st May 2018
The company based in Peterborough traded under the names 5 Senses Travel and Inspirational Travel and under the website www.5senses-travel.com and www.inspirational-travel.com.
If you booked a package directly with ER Marketing Ltd and were issued with an ATOL Certificate and confirmation which states 'Package sale', and you hold scheduled tickets the flight may be valid, passengers are advised to check with the Airline, if the airline confirms you have a valid ticket for travel, you have two options:
Option 1. If you do not wish to use your flight you can make a claim for a refund for the amount you paid to ER Marketing Ltd for your ATOL Protected package. Also for passengers with non-valid flights.
Option 2. You can use your flight and if required make a claim for the cost of replacing the other elements included in your original package. i.e. your accommodation, transfers, tours or car hire. However there is a limit to the amount you can claim. For details of your claim entitlements please see the ATT Payment Policy on the CAA website.
The other services have not been paid to local suppliers and you will be required to re-arrange and pay for these services again. To avoid any issues in resort, consumers still wishing to travel should confirm all the elements of their booking and agree payment for these in advance of travel.
Consumers who decide to travel can make a claim under ATOL for the costs they incur in replacing the pre-booked elements of their holiday. The replacement items must either match their original booking or be of exactly the same standard, board basis, room type, tour etc, as their original. Please check the ATT Payment Policy for your claim entitlement. Details of documentation required for making a claim can be found in the claim guidance.
Please note claims cannot exceed the total cost of the original booking made with ER Marketing Ltd.
Claim form and Guidance