Air Express Travel & Tours UK Ltd - ATOL 74182 has ceased trading on 5th October 2017

The company based in London traded under the names Air Express Travel & Tours, Zip to Trip and through the websites www.airexpress.co.uk, www.allstarholidays.com, www.gohajj.com, www.ziptotrip.com.

Flight-Only bookings made directly with Air Express Travel & Tours UK Ltd

If you booked a Flight-Only with Air Express Travel & Tours UK Ltd and you have been issued with scheduled e-tickets you will be able to travel as normal and will not be entitled to make a claim. Passengers are advised to check with the Airline as per their existing flight ticket.

If you booked a Flight-Only with Air Express Travel & Tours UK Ltd and do not have tickets but hold an ATOL Certificate which states 'Flight-Only sale' in the bottom right hand corner or your flights are not valid, depending on how you originally paid, you may be entitled to claim from either the CAA or your credit card provider see credit card payment details below.

If you paid by credit card directly to Air Express Travel & Tours UK Ltd your claim will be with the credit card provider.  Please see the letter below which will provide them with all the information they need.

If you paid by credit card and other methods directly to Air Express Travel & Tours UK Ltd your claim will be with the credit card provider for the portion you paid by credit card, and the CAA for payments by other methods. Please see the letter below for your credit card provider, which will provide them with all the information they need. When sending ATOL claim, make sure you provide a signed flight declaration (found at the end of the claim form) and a written confirmation from the airline that your flight tickets are not valid.

If you paid by any method other than credit card directly to Air Express Travel & Tours UK Ltd your claim will be with the CAA. In order to make a claim we require all the original documentation provided to you, and proof of payment to NJA Travel Limited. Please make sure you provide a signed flight declaration (found at the end of the claim form) and a written confirmation from the airline that your flight tickets are not valid.

Flight-Plus bookings made directly with Air Express Travel & Tours UK Ltd

If you made a Flight-Plus booking with Air Express Travel & Tours UK Ltd, have been issued with an ATOL Certificate which states 'Flight-Plus sale', please send copies of the documentation you were issued with at the time of booking and your ATOL Certificate to claims@caa.co.uk for further advice.

Claim documents

Claim guidance and claim form
Letter to credit card issuer