Five major airlines face enforcement action for denying passengers compensation for delayed flights

The UK Civil Aviation Authority (CAA) has today launched enforcement action against five major airlines for denying passengers the compensation they are legally entitled to for delayed flights.

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Jeff Halliwell appointed chair of new body to scrutinise Heathrow’s consumer engagement

The UK Civil Aviation Authority (CAA), Heathrow Airport Ltd, and the Heathrow airline community are pleased to confirm the appointment of Jeff Halliwell as the chair of the Consumer Challenge Board (CCB), a new independent body that will challenge and scrutinise Heathrow Airport Limited (HAL) to ensure its business plans reflect the interests of consumers. 

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CAA consultation on the priorities and timetable for economic regulation of the new runway and capacity expansion at Heathrow airport

The CAA has been consistently clear that the UK needs more airport capacity to prevent consumers facing less choice, higher fares and more disruption.

The Government has confirmed Heathrow as its preferred option for increasing airport capacity and the CAA will be responsible for setting the economic regulation framework for the financing and delivery of the third runway project. Today we have set out our priorities for developing the regulatory framework for the project.

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