Newly-formed Heathrow Consumer Challenge Board appoints first members

The Consumer Challenge Board (CCB), a new independent body established to challenge and scrutinise Heathrow Airport Limited (HAL) to ensure its business plans reflect the interests of consumers, has appointed its first board members.

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Five major airlines face enforcement action for denying passengers compensation for delayed flights

The UK Civil Aviation Authority (CAA) has today launched enforcement action against five major airlines for denying passengers the compensation they are legally entitled to for delayed flights.

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Jeff Halliwell appointed chair of new body to scrutinise Heathrow’s consumer engagement

The UK Civil Aviation Authority (CAA), Heathrow Airport Ltd, and the Heathrow airline community are pleased to confirm the appointment of Jeff Halliwell as the chair of the Consumer Challenge Board (CCB), a new independent body that will challenge and scrutinise Heathrow Airport Limited (HAL) to ensure its business plans reflect the interests of consumers. 

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CAA consultation on the priorities and timetable for economic regulation of the new runway and capacity expansion at Heathrow airport

The CAA has been consistently clear that the UK needs more airport capacity to prevent consumers facing less choice, higher fares and more disruption.

The Government has confirmed Heathrow as its preferred option for increasing airport capacity and the CAA will be responsible for setting the economic regulation framework for the financing and delivery of the third runway project. Today we have set out our priorities for developing the regulatory framework for the project.

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CAA sets out expectations to Heathrow Airport for delivering a new runway

Following the Government’s announcement of Heathrow as its preferred location for a new runway, the CAA has today written to John Holland-Kaye, the airport’s chief executive, setting out its expectations for the efficient delivery of this new infrastructure.

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Amazon UK Services Ltd ordered to pay £65,000 for breaching dangerous goods regulations

Online retailer Amazon UK Services Ltd has been fined £65,000 for breaching dangerous goods regulations.

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Amazon guilty of breaching dangerous goods rules

Online retailer Amazon UK Services Ltd has been found guilty of breaching dangerous goods rules, following a prosecution by the UK Civil Aviation Authority (CAA).

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Offshore helicopter restrictions extended

Update following the Norwegian Super Puma helicopter accident

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CAA statement on Norwegian helicopter accident and operating restrictions

Full details of the restrictions in place are available in our new safety directive

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Ofgem and the CAA to work together on enforcement

Ofgem and the CAA have today announced that they will share the Enforcement Decision Panel (EDP) set up by Ofgem in 2014, with the CAA having access to the panel for its competition-related regulatory activity.

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