Thousands more airline passengers are now receiving compensation thanks to Alternative Dispute Resolution

ADR has helped resolve more than 10 thousand passenger complaints in the first 12 months since it launched.

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Civil Aviation Authority response to Laser Misuse Bill

Statement from Chief Executive Andrew Haines on the Government Laser Misuse (Vehicles) Bill

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Consultation: CAA proposes guidelines for airlines on improving assistance to people with hidden disabilities

The UK Civil Aviation Authority is consulting on a new regulatory framework to ensure passengers with hidden disabilities get the assistance they need from airlines. 

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Hot air balloon pilot fined for flying without a licence

A commercial hot air balloon pilot who flew passengers without a valid pilot's licence has been fined and ordered to pay costs.

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Pilot licensing gets a makeover

Changes to pilot licensing introduced to allow online applications for commercial licences and dedicated appointment slots for those filed in person.

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CAA statement on Government drone consultation response

Drones can bring many benefits but to achieve those we need everyone flying a drone now to do so safely.

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Newly-formed Heathrow Consumer Challenge Board appoints first members

The Consumer Challenge Board (CCB), a new independent body established to challenge and scrutinise Heathrow Airport Limited (HAL) to ensure its business plans reflect the interests of consumers, has appointed its first board members.

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Five major airlines face enforcement action for denying passengers compensation for delayed flights

The UK Civil Aviation Authority (CAA) has today launched enforcement action against five major airlines for denying passengers the compensation they are legally entitled to for delayed flights.

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Jeff Halliwell appointed chair of new body to scrutinise Heathrow’s consumer engagement

The UK Civil Aviation Authority (CAA), Heathrow Airport Ltd, and the Heathrow airline community are pleased to confirm the appointment of Jeff Halliwell as the chair of the Consumer Challenge Board (CCB), a new independent body that will challenge and scrutinise Heathrow Airport Limited (HAL) to ensure its business plans reflect the interests of consumers. 

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CAA consultation on the priorities and timetable for economic regulation of the new runway and capacity expansion at Heathrow airport

The CAA has been consistently clear that the UK needs more airport capacity to prevent consumers facing less choice, higher fares and more disruption.

The Government has confirmed Heathrow as its preferred option for increasing airport capacity and the CAA will be responsible for setting the economic regulation framework for the financing and delivery of the third runway project. Today we have set out our priorities for developing the regulatory framework for the project.

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