Passengers

Information for your journey including advice for travel related problems.

Latest News

Article	Date
Flexible Regulation to Protect Passengers	30 Apr
CAA secures nearly €100,000 compensation for delayed passengers	25 Apr
Scheduled Airline Failure - Iberworld SA trading as Orbest Orizonia Airlines (18 April 2013)	22 Apr
Guidance on Consumer Enforcement	3 Apr
Guidance on consumer law applicable to the sale and advertising of flights and holidays	26 Mar
CAA and OFT Guidance on the requirements of Consumer Law	26 Mar

Better Protection for UK Holidaymakers

Booking an ATOL protected holiday?

You will now receive a certificate that confirms the type of cover you have and explains what to do if the travel company goes out of business.

More on the ATOL scheme and certificate
Special Assistance

The CAA together with ABTA has launched new guidelines for the travel industry on supporting Passengers with Reduced Mobility.

More on your rights as a passenger