Failure of Quest World Travel Ltd ATOL 10028

Information regarding the failure of Quest World Travel Ltd, ATOL 10028

Quest World Travel Ltd, ATOL 10028. 10 February 2014

Quest World Travel Ltd, trading as Quest 2 Cuba and Quest World Travel, ceased operating on Monday 10 February 2014.  It was licensed under the Air Travel Organisers’ Licensing (ATOL) scheme managed by the Civil Aviation Authority (CAA) and specialised in packages to Cuba and Vietnam. 

Consumers currently overseas

Consumers who have flight inclusive bookings with Quest World Travel Ltd and are currently overseas may be asked by suppliers to pay for their accommodation again.

The CAA will be speaking to the accommodation suppliers in order to guarantee no changes to the accommodation portion of the trip.  Accommodation suppliers do not always accept the CAA’s guarantees and if consumers do have to pay again for accommodation, or other elements purchased as part of the ATOL protected trip they should ensure that they retain a clear receipt.  Consumers should ensure that the receipt shows the method of payment; which will be required in order to submit a claim for reimbursement on their return to the UK.

Consumers with forward bookings

More information and advice for any consumers holding flight inclusive bookings with Quest World Travel Ltd that are due to depart from 11 February 2014 onwards is available in the guidance document below:

Guidance document and claim form

Consumers who have any queries should either contact the CAA via email at claims@caa.co.uk or by telephone on 020 7453 6700, between 9:00am and 5:00pm (UK time) Monday to Friday.

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