Guidance on your rights and what you should do if your flight is delayed or cancelled.
You have important rights if your flight is delayed or cancelled, however, those rights will vary depending on your circumstances and whether you are travelling with an EU carrier or a non-EU carrier.
Regulation EC 261/2004 prescribes what airlines must provide their passengers in the event that a flight is delayed or cancelled. This information is usually found in the airlines small print and so it might be useful to print out this section from your airlines terms and conditions and take it with you along with your travel documents. Some airlines don't include it in their terms and conditions at all, but this does not mean that they are not obliged to provide you with what you are entitled to.
|Inside the European Union||Outside the European Union|
|Delayed||Cancelled||Further information about your rights when travelling outside the European Union on a non-EU airline.|
Flight distance is up to 1500km.
|More than 14 days before departure|
|Flight distance is
1500 - 3500km
(e.g. London to Algiers
Plus intra-community flights of more than 1,500 km)
|Between 7 and 14 days prior to departure|
|Flight distance is more than 3500km
(e.g. London to New York)
|Less than 7 days prior to departure|
The CAA has produced a leaflet on your rights which is now available at some airports. The text from the leaflet is available to explain your rights during times of major travel disruption. In case your flight gets cancelled or delayed, it might be useful to print this advice out and take it with you along with your travel documents.
In addition to knowing your rights, there are a number of things to bear in mind before you travel: