Information on your rights if your flight is cancelled between 7 and 14 days before the day of travel.
If you are travelling on a European Union (EU) airline your rights apply on all flights departing or returning to a EU airport.
If you are not travelling on a EU airline your rights will only apply to flights departing from a EU airport.
Be careful when you book a code share to check who is operating the flight. Read our information about airline alliances and codeshares.
If your flight is cancelled between 7 and 14 days before you were due to fly, you are entitled to:
Compensation for cancelled flights.
0 – 1,500km
1,500 – 3,500km
Delay to destination(based on delay of proposed alternative flight)
Up to 2 hours
More than 2 hours
Up to 3 hours
More than 3 hours
Up to 4 hours
More than 4 hours
Flight cancellations occur for a variety of reasons, some of which are outside the control of the airline. The right to financial compensation does not apply if the airline can demonstrate that the reason for the cancellation was an extraordinary event and was outside their control. Extraordinary circumstances vary from case to case but could include problems like extreme weather conditions or strikes.
If the entire airport is closed, it is likely to be extraordinary circumstances. The airline should tell you the reason the flight was cancelled and if you are unhappy with the explanation you can contact the CAA. Even if there are extraordinary circumstances leading to a cancellation, you are still entitled to care and assistance including food, drinks and hotel accommodation where appropriate.
Where you have these rights
The above information applies to all flights from European Union (EU) airports. It also applies to all flights to EU airports, from outside of the European Union, on an EU airline. (EU in this sense includes all EU Member States plus Iceland, Liechtenstein, Norway and Switzerland.) We also have information on delays and cancellations outside of the European Union.