Open - Consultation in progress
We are consulting on the CAA's draft policy for ensuring that consumers booking flights serving UK airports have access to high quality complaints handling arrangements. Our draft policy encompasses both how we intend to carry out our new role as a competent authority for alternative dispute resolution schemes following the implementation of the European ADR Directive, and how we intend to encourage aviation businesses to participate in high quality dispute resolution arrangements.
This consultation contains the proposed amendments to the CAA Schemes of Charges, to take effect as from 1 April 2015. The 2015/16 pricing strategy is to reduce Safety Regulation charges by 1.3% and the removal of the AOC cross subsidy to other Schemes, equating to a reduction of £1m in charges. This is primarily as a result of UK Govt agreement, subject to confirmation by Parliamentary Protocol, to reduce the CAA’s rate of return from 6.0% to 3.5% whilst continuing with tight cost control