Renewal Process

Important information on the process of renewing your ATOL

There are 1025 ATOL's due to expire on 31 March 2016. If you have not been granted a new ATOL by this date your business cannot legally continue to offer and sell licensable business.You would also have to make arrangements to either refund or reprotect existing licensable bookings. The CAA’s policy document: Making arrangements when an Air Travel Organiser’s Licence (ATOL) is not renewed provides further advice.

  • It is important to recognise that you are applying for a new licence and it is not simply a case of returning an application form with the required fee.
  • To grant a new licence the CAA must be satisfied that the licence authorisation applied for is sufficient and that where appropriate, the business has adequate resources that meet the published Financial Criteria. Checks on compliance may also need to be made to ensure that websites/other promotional material, booking terms and conditions, agency agreements and sales documentation meet the legal requirements of the ATOL Standard Terms.  Links to our requirements can be found at the bottom of the ATOL Renewals page.
  • We will send you a partially completed application form, based on the type of ATOL currently held. This should be checked for the accuracy of the pre-printed information and be amended as appropriate. You must complete the blank sections relating to the breakdown of your turnover, the expected business under the new licence and the declaration page. This should be returned and the relevant fee must be paid, please see the scheme of charges.   
  • When a complete application has been received we will review this and if there are matters that require clarification we will contact you. The next stage should be the issue of an offer of licence renewal, which may be subject to the provision of further requirements that must be met in full by 31 March 2016 in order to grant the new licence.
  • You should ensure that your complete application is submitted in good enough time to allow the CAA to consider this and for you to provide any further requirements to enable grant of a new licence.
  • If a new licence is granted by 31 March 2016, the same licence number will be allocated, which will mean that your business can continue to legally transact licensable business without interruption and inconvenience to both you and your customers.
  • If a new licence is not granted by 31 March 2016, you will be included on a list that the CAA publishes and you cannot legally transact licensable business. This means you would have to immediately cease offering, booking, receiving any payment (including balances for existing bookings), fulfilling licensable business and remove all references to the expired ATOL and the logo.  Please view the ATOL Policy publication Making arrangements when an Air Travel Organiser’s Licence (ATOL) is not renewed for further details