FAQ Answer

FAQ Answer

Submission of Application and Payment of Application Fees

When should I submit my renewal application?

As soon as possible. Please note that over 70% of firms on the list for not renewing their licence on time in September 2013 submitted an application less than 4 weeks before expiry.

Will the CAA be able to consider my application if I do not provide a fully completed application form and all of the required supporting information as detailed on the Renewal Checklist and Addendum?

No. With the exception on Annual Accountants’ Reports, which can be provided at a later date (no later than 31 March 2014), not providing all of the required information will cause delay.

Please do not delay submitting your application for the Annual Accountants’ Reports to be completed by your accountant.

What happens if a new ATOL is not granted by 31 March 2014?

Your firm will be included on a list that the CAA publishes and you cannot legally transact licensable business. This means you would have to immediately cease offering, booking, receiving any payment (including balances for existing bookings), fulfilling licensable business and remove all references to the expired ATOL and the logo.

You would also have to make arrangements to either refund or reprotect existing licensable bookings. The CAA’s policy document: Making arrangements when an Air Travel Organiser’s Licence (ATOL) is not renewed provides further advice.

How can I pay the renewal application fees?

Unless you have previously entered into arrangements to pay your licence application fees by Direct Debit you can pay by bank transfer to the account given here.

It is important to note that the payment of the ATOL Protection Contribution (APC) to the Air Travel Trust is separate to licensing fees payable to the Civil Aviation Authority and separate Direct Debit arrangements have to be entered into if you wish to pay both by Direct Debit.

How do I know if I have entered into Direct Debit arrangements to pay licence fees?

You will have received notification in December 2013 and the renewal application fee will have been debited on 3 January 2014. If renewal application fee was not collected by direct debit you should make payment as instructed above. If you wish to pay by Direct Debit in the future please contact us and we will send you a direct debit mandate.

Unless you have cancelled the Direct Debit or are instructed otherwise do not make payment in any other way as doing so will result in an administration charge.


ATOL Renewals