Whistleblowing - The CAA is a “prescribed person” under the Public Interest Disclosure Act 1998 for the purpose of receiving “protected disclosures” (whistleblowing) from the civil aviation industry.  As such, the CAA is directly responsible for investigating any information of this nature that is received.  A “worker” (which definition includes employees, independent contractors, agency workers and trainees) may make a complaint to the Employment Tribunal if he or she suffers a detriment as a result of making a “protected disclosure”.  An employee will be regarded as having been unfairly dismissed if the reason or principal reason for their dismissal is the making of a protected disclosure.  Read the CAA Whistleblowing Statement.

Accidents and Serious Incidents  - to aircraft should be reported to the Air Accident Investigation Branch(AAIB) which is part of the Department for Transport - (01252 510300)  www.aaib.gov.uk

Airline Consumer Issues - the Air Transport Users Council (AUC) is the UK's consumer watchdog for the aviation industry (02072 406061)  www.auc.org.uk

Airprox - Near misses and similar incidents are investigated and recorded by the UK Airprox Board (UKAB) www.airproxboard.org.uk

Alleged Breach of Air Navigation Legislation (Including incidents such as perceived low flying) - CAA Aviation Regulation Enforcement, CAA, K504 CAA House 0207 453 6193 (During office hours). Please print the Complaint Form, complete it and post or fax it to 0207 453 6175.

ATOLs - for perceived problems with ATOL holders or the ATOL (Air Travel Organisers' Licensing) system itself  www.caa.co.uk/ATOL

Birdstrikes - Aerodrome Standards Department of the CAA for information and birdstrike form

Environmental Information Regulations - for the procedure of requests under these Regulations follow  those for 'Freedom of Information'.

Freedom of Information  -  requests should be made in writing to:- Information Management Support Unit (FOI) Civil Aviation Authority, Aviation House, Gatwick Airport South, West Sussex RH6 0YR.  Full details of the process, conditions and requirements are displayed on the CAA  Website -  go to 'Information Rights' then 'Freedom of Information'.

Icefalls (Icefalls and other objects falling from aircraft) - CAA Safety Investigation & Data Department  - during office hours - 01293 573280 or 01293 573218 (out of office hours - 020 7453 7311) - please refer to the Icefall Leaflet.

Mandatory Occurrence Reporting Scheme (MORS) - the scheme aims to contribute to the improvement of aviation safety by ensuring that relevant safety information is reported, collected, stored, protected and disseminated. For further details see the Mandatory Reporting page and CAA publication CAP 382. To make an MOR report the necessary forms can be found within the publications area or via the Mandatory Reporting page.

Noise - Contact Jim Walker, Directorate of Airspace Policy CAA by email or call 0207 453 6524 or 6525

Prosecutions - this link provides information on the CAA prosecution policy Conduct of Prosecutions by the CAA

Travel Agents - Association of British Travel Agents (ABTA) www.abta.com

Tour Operators - Association of Independent Tour Operators (AITO) www.aito.co.uk