Service Standards

The Aircraft Registration Section is staffed weekdays and can be contacted by telephone between 09:00 and 17:00, outside of these hours a message service is available.  The Section is open to personal callers at CAA House between 10:00 and 16:00.  By prior arrangement, the section is available to carry out certain transactions, such as de-registrations or new registrations, 24 hours a day 7 days a week, please see the "same day service" information further down.

Aircraft Registration Section
CAA House
45-59 Kingsway
LONDON
WC2B 6TE

Telephone   020 7453 6666
Fax                020 7453 6670
Email            aircraft.reg@caa.co.uk

Applications submitted in person will normally be dealt with on the day of receipt if all the relevant documentation is available.  However if a large number of applications are delivered together they will be subject to the normal standards as defined below. Please note that we process all written communications, whether received by fax, post or email, with equal priority.  If your request is urgent please state this clearly and we will endeavour to respond to your request as quickly as possible.

The following standards are based on the time taken from the receipt of all relevant documentation, to the despatch of the appropriate Certificate, or other item, by second class post. :-

ISSUE OF CERTIFICATE OF REGISTRATION OR CANCELLATION

If an application cannot be processed for any reason then contact will be made either with the applicant, or with the appropriate body, within the same timescales as above. Delays to applications for new aircraft can occur if confirmation of de-registration from the exporting country is not received or there are insufficient details on the application form. Delays commonly occur on changes of registered ownership and de-registrations when confirmation of sale has not been received from the previous registered owners or where the aircraft is the subject of a current registered mortgage.

ISSUE OF CERTIFICATE OF REGISTRATION OR CANCELLATION - SAME DAY SERVICE

All of the transactions related to the registration or de-registration of an aircraft (above) can be completed on the same day as the receipt of all the required information provided the SRG1750: Application for Same Day Service - Aircraft Registration form has been submitted and the relevant fee paid. In order to guarantee this service the form and fee must be received by 1100 of the day in question. For further details on the same day service across the CAA please see Same Day Services.

CONFIRMATION OF ENTRY IN THE MORTGAGE REGISTER

Entry to the Register is made at the date and time of receipt during the published opening hours. If an entry in the register cannot be made for any reason the applicant will normally be advised within the time scales specified above.

OTHER SERVICES

ENQUIRIES AND COMPLAINTS

Enquiries about the progress of individual applications, or of a general nature, should be directed to the Aircraft Registration Section   Telephone enquiries to (020) 7453 6666 will normally be acknowledged within one minute.

Suggestions, or complaints, about services should be directed, using the same contact details as above, to Robert Ferris, Head of Aircraft Registration