Provision for passengers at airports

Information for airport operators on the legislation they should follow regarding the provision of services for passengers

Carrier Identity and Community List of Banned Airlines

Regulation (EC) 2111/2005 sets out requirements concerning the provision of clear information to passengers in relation to the identity of the air carrier they are due to travel with. The Regulation also states that air carriage contractors and airport operators are required to make available, both on their website and, if appropriate, on their premises, a copy of the European Community List of airlines subject to an operating ban within the Community.

Passengers of Reduced Mobility

Regulation (EC) 1107/2006 sets out the rights of disabled persons and persons with reduced mobility when travelling by air. The Regulation includes detailed guidance on the level of service passengers can expect to receive, including assistance from arrival at the departure airport, onboard the aircraft and, depending on location, assistance at the destination airport. Responsibility for the provision of this assistance is shared between air carriers and airports.