FAQ Answer

FAQ Answer

PDF Form advice . I am having problems completing a PDF online form.

To complete and submit one of our PDF forms, your web browser needs to be configured to open the form using Adobe Acrobat Reader in a tab/window of your web browser. Some newer web browsers include their own PDF viewer software which works well for reading documents, but does not allow forms to be filled in. Also, some browsers will open a PDF in Adobe Acrobat Reader but not as part of your web browser, so when you submit the form there might be an error.

Unfortunately we can’t advise on how to configure every version of every web browser product, but below are a few examples that may work for you. There are also many helpful pages on the web that describe how to make these configuration changes. You can find these using your web browser search tool.

First of all please ensure you have a current version of Adobe Acrobat Reader installed.

Firefox
1. In the Firefox menu select “Tools” and then “Options”. You will see a pop-up window and a series of tabs. Select “Applications”.
2. Scroll down the list until you see “Portable Document Format (PDF)”. To the right of this is the action your web browser will take when it receives a PDF file. From the dropdown list select “Use Adobe Acrobat (in Firefox)”. Click OK.
3. Close Firefox and open it again.
4. Firefox should now open any PDF file using Adobe Acrobat Reader in a web browser tab.

Chrome
1. In the Chrome address bar type “chrome://plugins/” (without the speech marks). This displays a page of all the programs that Chrome interacts with. Scroll down the list to find “Chrome PDF Viewer”. If there is a “Disable” link beneath it, click this link to turn off Chrome’s PDF viewer.
2. Scroll to find “Adobe Reader”. If there is an “Enable” link beneath it, click this link to turn on Adobe Acrobat Reader in Chrome.
3. Close Chrome and start it again.
4. Chrome should now open any PDF file using Adobe Acrobat Reader in a web browser tab.

Opera
1. In the Opera menu select “Settings” and then “Preferences”. You will see a pop-up window and a series of tabs. Select “Advanced”.
2. On the left is a menu. Click on “Downloads”. In the list you should see an entry called “application/pdf”. Click this and then click “Edit”.
3. Another pop-up window will open. You will see a series of options as to what Opera should do when it receives a PDF file. One of these should say “Use plug-in” to the right of a option circle. Click the circle or the “Use plug-in” text and the circle will become filled-in to show you have selected this option. You should see text below starting with “Adobe Acrobat”. Click OK and then Click OK on the window below.
4. Close Opera and start it again.
5. Opera should now open any PDF file using Adobe Acrobat Reader in a web browser tab.


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