Contact details for the Civil Aviation Authority's main office headquarters buildings.
The CAA are happy to answer any enquires or supply information, however, we would ask that before submitting an enquiry or a request for information you check if the information you require is already available on our website by using the Search Facility.
If you would like to contact a specific department at the CAA please use this link to find the most relevant area to answer your enquiry.
Please note that the CAA's enquiry team is unable to assist with ATOL enquiries or claims following the failure of ATOL holders, or Flight Crew Licensing and Medical enquiries. Direct email addresses for those departments are available on this page:
If your enquiry is passenger safety related or of a general nature, please email us at email@example.com.
We are committed to improving the way that we do things, so if you have ideas or suggestions please email firstname.lastname@example.org
Alternatively, if you have a complaint, you can contact us as follows:
For any other complaint, email email@example.com
Main Switchboard: 020 7379 7311
Safety Regulation Group
Main Switchboard: 01293 567171
Licensing and Medical
Air Traffic Services Licensing
Telephone: 01293 573270
When emailing the Medical Department, please be advised that if your enquiry requires a response that includes personal medical information, we will have to send this to you by post.
Therefore, please could you ensure that you include:
Currently we are unable to send information including personal and medical information via email.
Regulatory Policy Group
Regulatory Policy Group has four core functions:
Telephone: 020 7453 6213
For Passenger Complaints the number to call is: 020 7453 6888
Consumer Protection Group
Telephone: 020 7453 6700
ATOL Problems and Advice
The CAA has no mandate to regulate the standards of service that tour operators or their agents provide, or to dictate and interpret booking conditions, and as such we are unable to intervene in disputes.
If you need help on how to resolve a dispute with a tour operator or a retail agent please click on the relevant link below:
ATOL Claims Department
Information and instructions for customers affected by the failure of an ATOL holder is provided on the ATOL website www.atol.org.uk
Telephone: 020 7453 6700
Please note: Claim enquires made by telephone are handed between 10:00 and 16:00. Additional telephone call handling may be provided when a failure occurs. Please check the ATOL website details for any additional contact numbers.
Directorate of Airspace Policy
Telephone: 0207 453 6524/5
Aviation Related Environmental Enquiries (AREE)
Focal point for aviation related environmental enquiries, including aircraft noise complaints from the general public. Further information and fact sheets covering frequent areas of concern.
To make an enquiry please use the AREE Enquiry Form.
or call telephone 0207 453 6524/5.
For job opportunity information, please visit our Jobs and Careers website
To report issues and problems directly relating to the performance or usability of this website, please email firstname.lastname@example.org