Contacting the CAA

Contact details for the Civil Aviation Authority's main office headquarters buildings.

General Enquiries

The CAA are happy to answer any enquires or supply information, however, we would ask that before submitting an enquiry or a request for information you check if the information you require is already available on our website by using the Search Facility.

If you would like to contact a specific department at the CAA please use this link to find the most relevant area to answer your enquiry.

Please note that the CAA's enquiry team is unable to assist with ATOL enquiries or claims following the failure of ATOL holders, or Flight Crew Licensing and Medical enquiries.  Direct email addresses for those departments are available on this page:

If your enquiry is passenger safety related or of a general nature, please email us at infoservices@caa.co.uk.

Complaints about specific aviation-related issues

If you have a complaint about a specific issue you can contact us as follows:

Complaints about our service

To ensure that complaints are handled efficiently and fairly the CAA has a Complaints Policy.  This policy is solely for complaints about the service a customer has received from the CAA or about its staff conduct and not for any other type of complaint. 

To make a complaint of this nature please use our online complaints form.

Alternatively you can email complaints@caa.co.uk or write to:

External Response Team (Complaints)
Civil Aviation Authority
Gatwick Airport South
West Sussex RH6 0YR


Main Switchboard Numbers

CAA House

45-59 Kingsway
London
WC2B 6TE

Main Switchboard: 020 7379 7311

 

Aviation House

Gatwick Airport South
West Sussex
RH6 0YR

Main Switchboard: 01293 567171
(This telephone number can be used for all out of hours emergencies)

 


Licensing, Examinations and Medical

Personnel Licensing
Telephone: 01293 573700
Email: fclweb@caa.co.uk (flight crew licensing)
Email: eldweb@caa.co.uk (engineer licensing)

Examinations (Theoretical Knowledge Exams only)
Telephone contact for all theoretical knowledge examination matters is 01293 573444 (operating hours 0900-1600 Mon-Fri, excluding public holidays).

Flight Crew - fclexamsweb@caa.co.uk
Aicraft Maintenance Engineering - eldexamsweb@caa.co.uk
Flight Safety Information Service / FISO - eldexamsweb@caa.co.uk

Air Traffic Services Licensing
Telephone: 01293 573270
Email: ats.licensing@caa.co.uk

Medical
Telephone: 01293 573700
Email: medicalweb@caa.co.uk 

Full contact details for the Medical Department

When emailing the Medical Department, please be advised that if your enquiry requires a response that includes personal medical information, we will have to send this to you by post. 

Therefore, please could you ensure that you include your CAA reference number in the subject heading of the email, and your current correspondence address and date of birth in the body.


 

Regulatory Policy Group

Regulatory Policy Group has four core functions:

  • Economic regulation of the three designated airports (Heathrow, Gatwick and Stansted) and NATS;
  • Enforcement of consumer legislation - for example, to protect consumers in instances of flight cancellation and denied boarding, and protect people of reduced mobility when they fly;
  • Provision of expert policy and economic advise and analysis across CAA, to government and others on airports, airlines and air traffic services; and
  • Collecting and analysing aviation statistics and survey responses

CAA House
45-59 Kingsway
London
WC2B 6TE

Telephone: 020 7453 6213 

For Passenger Complaints the number to call is: 020 7453 6888


Consumer Protection Group

CAA House
45-59 Kingsway
London
WC2B 6TE

Telephone: 020 7453 6700 


ATOL Problems and Advice

The CAA has no mandate to regulate the standards of service that tour operators or their agents provide, or to dictate and interpret booking conditions, and as such we are unable to intervene in disputes.

If you need help on how to resolve a dispute with a tour operator or a retail agent please click on the relevant link below:

ATOL Claims Department

Information and instructions for customers affected by the failure of an ATOL holder is provided on the ATOL website www.atol.org.uk

Telephone: 020 7453 6700
Email: claims@caa.co.uk

Please note: Claim enquires made by telephone are handed between 10:00 and 16:00.  Additional telephone call handling may be provided when a failure occurs.  Please check the ATOL website details for any additional contact numbers. 


Aviation Related Environmental Enquiries (AREE)

Focal point for aviation related environmental enquiries, including aircraft noise complaints from the general public. Further information and fact sheets covering frequent areas of concern.

To make an enquiry please use the AREE Enquiry Form.


Job Opportunities

For job opportunity information, please visit our Jobs and Careers website


Website

To report issues and problems directly relating to the performance or usability of this website, please email webmaster@caa.co.uk