Help with seating on your flight

Information for passengers with disabilities and reduced mobility

Airlines must make all reasonable efforts to arrange seating to meet the needs of passengers with disabilities and reduced mobility.

Airlines may allocate you seats that have a little extra floor space, movable arm rests and are close to the toilets.

  • Allocation of seats is subject to safety requirements and availability

  • You may not be given seats in areas that could impede an evacuation of the aircraft
    (this might include seats by emergency exit doors and aisle seats)

  • In general, you should not be charged extra for a particular seat unless it is in a different class of travel (i.e. first class, business class, economy)

  • If you require an extra seat, an airline may charge but may offer a discount.

Seats allocated during booking

If seats are allocated before you fly, the airline should allow you to pre-book an appropriate seat.

Seats allocated at check in

Check-in staff should advise you about the seating available on your aircraft and, provided there is availability, allocate you one that is suitable.

Seats allocated after boarding

If seats are not assigned until you are on the aircraft you should speak to staff at the departure gate and then cabin crew to try and arrange appropriate seating.

Read more about seat allocation.

Seating support equipment

Check if this is provided by your airline and if so, whether there is a charge.

Airlines can only prevent you bringing your own support equipment on safety or security grounds or if the equipment does not fit though the aircraft doors. Examples of such equipment include Meru TravelChair for disabled children, Burnett body support and Crelling harness.

More information about support equipment can be found at www.qef.co.uk.

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