Accessing special assistance on board the aircraft

Information for passengers with disabilities and reduced mobility

Airlines are responsible for communicating essential information about a flight in accessible formats.

If you require a personal or an alternative type of safety briefing it is important that you notify the airline in advance so that this can be arranged.  

Airlines may make use of audio and visual materials such as safety cards and signs to communicate i.e. illumination of the seatbelt sign for landing and cabin crew checking the cabin. 

Access to toilets

Airlines are also obliged to provide assistance to and from the toilet and most will have onboard wheelchairs on each of their aircraft.


It is important to discuss your onboard needs with the airline before you travel so that they can tell you about the facilities that are available and how their staff can help you. 

You may also need to ask the airline to be seated as close to the toilet as possible. Airline staff are not expected to assist passengers with activities such as eating, drinking, taking medication or using the toilet facilities.