Travelling with mobility and medical equipment

Information for passengers with disabilities and reduced mobility

If you use an electric mobility aid such as an electric wheelchair or scooter, you will need to give the airline some information in advance about the equipment, including its make and model. This is to ensure that it is loaded and stowed safely during the flight and is not a fire risk.

Check before you book if the airline has restrictions relating to equipment  - these can vary depending on who you fly with.

Before travelling you should:

  • tell your airline the make, model, weight and size of your wheelchair.
  • take the operating manual with you – this might be useful for the airline.
  • let your airline know if your wheel chair is collapsible and provide details of how to assemble and disassemble it. 
    (This will help if there are any issues with loading your equipment into the hold) 

You can carry up to two mobility items free of charge

This applies generally for your trip rather than just the flight, so if there is something specific that you will need at your destination the airline should accept it as one of the two pieces of mobility equipment (provided that it is a reasonable request).

Medical equipment

You can travel with medical equipment and supplies provided that the amounts are reasonable. 

  • Many airlines will want to see a medical certificate if you are taking large quantities of medication.
  • You must have a certificate If you are taking more than 100ml of medicine in liquid or gel form through security.

Protecting your belongings

Airlines are liable for any damage to mobility equipment. However, the amount of compensation may be limited to around £1,300 so you may want to take out extra insurance.

If your equipment is damaged, the airport is responsible for providing a temporary alternative while yours is repaired or replaced, but this does not have to be on a like for like basis. 

Further information about claiming compensation for damage.