Information for passengers with disablities or reduced mobility
You should ask for assistance either when you book or at least 48 hours before travel, whether it is through a travel agent, tour operator or airline. This information will then be passed to the airport and the service provider.
If you don't give advance notice you could experience delays and may not receive the service that you need.
You may be asked about about special assistance during the booking process but this isn't standard practice so you may need to make a request.
If you are booking on a website, look out for a special assistance link for information on how to get the type of help that you need.
Airlines, travel agents and tour operators should provide a free method of requesting assistance when you book (or at later stage).
They may ask you to telephone them or their agent or complete a web form. Many airlines provide a freephone or local rate number for you to call to notify them of your assistance needs. Some airlines also offer a free callback option.
It is important that you are clear about the type of help that you need. This will help avoid delays and ensure that you receive appropriate support.
This could include:
Airlines will need to know if:
Questions that you may wish to consider in advance include: