Updated: Thursday 15 September 12.00

Holidays 4 UK Limited trading as Holidays 4 U and Aegean Flights – ATOL 4097

The travel company Holidays 4 UK Limited trading as Holidays 4 U and Aegean Flights has gone into administration and has ceased trading with immediate effect. The Civil Aviation Authority (CAA) is making arrangements to protect customers covered by the ATOL Scheme.

Passengers who booked package holidays with Holidays 4 U will be able to claim a full refund for their holidays from the CAA. Passengers who just booked a flight only will be able to claim this element.

Passengers scheduled to return to the UK after 5 September

The booking records of Holidays 4 U show that after 5 September there are insufficient passengers who remain overseas for the CAA to put on further charter flights. We also understand there will sufficient flight availability with existing operators. Passengers should contact their travel agent or a tour operator.

Passengers who were due to fly home after 05 September will now need to make their own arrangements to book new flights. Passengers who booked return flights with Holidays 4 UK Limited covered under the ATOL scheme may submit a claim for the reimbursement of the cost of their new flight.  A claim form can be downloaded from this website. Please ensure that you retain all receipts for the purchase of your flight as these will be required in order to claim the refund.

Information for passengers who booked one way inbound flights not covered by the CAA repatriation

Passengers overseas who booked one way inbound flights with Holidays 4 U and are not covered by the repatriation will need to purchase a return flight back to the UK. Passengers should note that the original purchase made with Holidays 4 U is covered under the ATOL scheme, and the cost of the original purchase will therefore be refunded upon receipt of a completed claim form.

Make a claim

If you made the booking with one of the three travel companies detailed below, please forward your fully completed and signed claim to them at the address shown below. The claim will be processed and paid by the relevant company, and if you have any queries concerning your claim they should be directed to them.

 

On The Beach limited

Spectrum House

Towers Business Park

Wilmslow Road

Didsbury

Manchester, M20 2SE

Tel: 0871 911 0202  email: claimsteam@onthebeach.co.uk

 

Hays Travel Limited

(Including subsidiary companies)

9-10 Vine Place,

Sunderland

Tyne and Wear, SR1 3NA

Tel: 0191 510 5151

Air Flights Direct Limited

2nd Floor,

152 Hamlet Court Road

Westcliff-On-Sea

Essex, SS0 7LL

Tel: 0871 222 0877

Please note we will forward any claim forms already sent to us to the appropriate company so there is no need to recomplete the form.

 If you booked with any other company, please return your fully completed and signed claim form to:

 

CAA Claims

PO Box 3007

Reading

Berkshire

RG1 9RS

 

as soon as possible. It is important that you provide all of the original documents that we require (not photocopies), so that your claim is dealt with as quickly as possible. We recommend you keep copies of these documents.Information on how to make a claim for lost holidays or out of pocket costs are included in the claim form.

          A claim form is available here

          Contact Details

Passengers who are currently overseas and experiencing difficulties, or who have forward  bookings    requiring    general    advice       about    refunds under the ATOL scheme can contact the CAA on 020 7453 6350 (betwen 10.00 and 16.00) or email us at holidays4uk@caa.co.uk .