Our ATOL service standards set out what you can expect when you deal with us. We are committed to providing high quality, timely and responsive services to travel businesses.
We cannot process applications for any kind of licence until we have the necessary information and fees in support of it. Any delay in providing these will lengthen the overall time taken to reach a decision.
As soon as possible after we receive an application (usually within two weeks), we’ll let you know if there is any further information we need from you in order to progress it.
We will aim to ensure that the waiting time between the submission of the required information and our decision on the application is not more than eight weeks on average. Straightforward applications and those received at quieter times of the year may be dealt with more quickly.
We will deal with fully supported renewal applications within an average of two months.