Regulatory Enforcement

Information on the CAA's Regulatory Enforcement policy and the actions it has taken.

Our Regulatory Enforcement Policy applies to all of the CAA’s regulatory activities. 

It has been produced to provide the aviation regulated community, its passengers and consumers, and the wider public with a clearer view of the CAA’s role in seeking to resolve a breach, or a suspected or potential breach, of civil aviation rules. The Policy has been developed to protect aviation consumers, passengers and the public and is designed to encourage compliance with the rules and act as a deterrent.

The Policy is being introduced in a phased approach with a series of sector specific guidance notes published to accompany the Policy. The Policy will only be applied once the accompanying guidance is available.

The first guidance to be published alongside the policy was the Consumer Enforcement Guidance. Following stakeholder comments we have made one small amendment to paragraph 22 to clarify that if the CAA intends to refer a compliance issue to another body (eg Trading Standards or an enforcement body in another Member State) we will notify the business concerned in advance. The Consumer Enforcement Guidance now combines and replaces the previously published Interim Consumer Enforcement Strategy and Prioritisation Principles.

This area of the CAA website will also include details of the high level enforcement action that it has taken. The Policy provides more information on the actions that will be published.

More information

We are consulting on updated consumer enforcement guidance, along with prioritisation principles covering our consumer protection, competition law and economic regulation work, plus guidance on the enforcement of economic licences and the application of our competition powers.


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