Meeting Minutes

23 January 2013 (3rd meeting)

• Meeting minutes

11 December 2012 (2nd meeting)

• Meeting minutes
• The extent to which airlines' interests are aligned to those of passengers (DfT report) 

1 October 2012 (1st meeting)

• Meeting minutes
• Civil Aviation Bill Information Powers - a presentation by Sandra Webber, CAA Consumer Support Director

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CAA Consultation on Passenger Representation and Complain Handling

• Decision on the formation of a CAA Consumer Panel (January 2012)
• Responses to August 2011 consultation (October 2011)
• Consultation on options for a CAA Consumer Panel (August 2011)
• Consultation on Passenger Representation and Complaint Handling (April 2011)