The CAA Consumer Panel has now been appointed and has begun its important role as a ‘critical friend’ to the CAA, scrutinising and challenging all of the CAA’s work.

The main aim of the panel is to be a champion for the interests of consumers and our members have a very broad range of skills and experience in this area. Collectively the Panel has a deep understanding of the regulatory environment both through the development of policy in the consumer interest, and through practical experience of how business best operates within a regulatory framework. The Panel brings strategic thinking and outstanding analytical aptitude, and the ability to apply these in a practical way to improve the experience for consumers in this important industry.

The key activities of the Panel will be:

• To help the CAA to understand fully, and take account of, the interests of consumers in its policy development and decisions.
• To use existing CAA research, request the CAA to undertake new targeted research, and to gather intelligence, to understand the aviation consumer experience.
• To provide the CAA with feedback from a consumer perspective on the effectiveness of its policies and practices.
• To help the CAA develop its approach to consumer engagement to inform its work.
• To challenge the CAA on behalf of aviation consumers, as appropriate, and if required, through publicly available written notices, in order to positively influence outcomes for passengers.
• To maintain an overview of developments in the aviation market from a passenger perspective and developments affecting consumers in other markets.

For more information on the Panel please contact:

CAA Consumer Panel
CAA House
45-59 Kingsway
London
WC2B 6TE

Email:  consumerpanel@caa.co.uk

Tel:      020 7453 6732