Provision for Passengers

Information on the regulations that set out what an airline must provide to its passengers

Carrier Identity and Community List of Banned Airlines: 

Regulation  (EC) 2111/2005 sets out requirements concerning the provision of clear information to passengers in relation to the identity of the air carrier they are due to travel with. The Regulation also states that air carriage contractors and airport operators are required to make available, both on their website and, if appropriate, on their premises, a copy of the European Community List of airlines subject to an operating ban within the Community.  

Price Transparency: 

Regulation (EC) 1008/2008 states that in order for customers to effectively compare fare prices with different airlines, air carriers and air carriage contractors are required to indicate clearly, at all times, the final price of an air fare, inclusive of all taxes, charges and fees.

Denied Boarding, Cancellation and Delay

Regulation (EC)261/2004 sets out a number of rules on the level and nature of compensation and assistance to be provided to passengers in the event of their being adversely effected by overbooking, flight cancellation or long delay. The Regulation applies to all flights operated within the European Economic Area (EEA), flights departing from airports in the EEA and flights arriving in the EEA from non-member states operated by Community carriers.

Passengers of Reduced Mobility

Regulation (EC) 1107/2006 sets out the rights of disabled persons and persons with reduced mobility when travelling by air. The Regulation includes detailed guidance on the level of service passengers can expect to receive, including assistance from arrival at the departure airport, onboard the aircraft and, depending on location, assistance at the destination airport. Responsibility for the provision of this assistance is shared between air carriers and airports.

Air Carrier Liability :

The Montreal Convention and Regulation (EC) 2027/92 set out various requirements concerning air carrier obligations to passengers in the event of damage or loss of baggage and injury or death of passengers. Amongst these requirements are set levels of compensation to cover such events, as well as further requirements for the time in which individual payments must be made following an incident.


Operating Licence holders are entitled to take advantage of Regulation (EC) 1008/2008 on common rules for the operation of air services in the Community. This enables EEA air carriers to fly on most routes within the EEA, with no further licences being required. Airports retain responsibility for granting individual slots, although a number of UK airports employ Airport Coordination Ltd to manage this process on their behalf.

Foreign Carriers - Aviation Permits:

Before operating to, from or within the United Kingdom, all foreign registered aircraft must be in possession of foreign carrier permit.

This requirement extends to all scheduled and non-scheduled passenger and cargo charters that are not covered by the provisions of the European market access regulations, and to flights carrying out aerial work (e.g. photography, parachuting, flight training).