Delays and Cancellations

Information about your rights as a passenger

Coping with flight disruption


What to do if you have a problem now

Claiming for costs and compensation


How to claim from your airline

Escalating your claim


What to do if your claim is rejected 

Flight Time Inside the European UnionOutside the European Union
DelayedCancelledInformation about your rights when travelling outside the European Union on a non-EU airline.
Short Haul

Flight distance is up to 1500km.
(e.g.London to Paris)

Care and help and Compensation 

Short haul cancellations

Medium Haul

Flight distance is
1500 - 3500km
(e.g. London to Algiers
Plus intra-community flights of more than 1,500 km)

Care and help and Compensation 

Medium haul cancellations  

Long Haul

Flight distance is more than 3500km
(e.g. London to New York)

Care and help and Compensation 

Long haul cancellations


Other types of disruption

Getting bumped from a flight

Getting your booking downgraded

Missed connections

How we can help

Our role relating to travel disruption.

Consumer protection law

Survey on delayed and cancelled flights