If your medium-haul flight gets cancelled, you are entitled to an alternative flight or a refund. You may be able to claim compensation too.
Under EU law an airline is not allowed to leave you high and dry if they cancel a medium-haul flight that you are booked on.
Any flight that covers 1,500km – 3,500km is medium-haul. However, these rules only apply to certain flights to, from or within the EU.
If your cancelled medium-haul flight is covered by EU law, your airline must let you choose between two options:
You can get your money back for all parts of the ticket you haven’t used. For instance, if you have booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket back from your airline.
If you still want to travel, your airline must find you an alternative flight. It’s up to you whether to fly as soon as possible after the cancelled flight, or at a later date that suits you. Airlines often refer to this as being ‘rerouted’.
Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner then you may have the right to be booked onto that flight instead. You can discuss this with your airline.
If you choose an alternative flight you are also entitle to care and assistance. This usually means food, drink, access to communications (this could be by refunding the reasonable cost of phone calls) and accommodation (if necessary).
This depends on what caused the cancellation – if it wasn’t the airline’s fault, don’t expect to receive any compensation.
Delays caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
If you receive seven to 14 days’ notice of the cancellation, you can claim compensation based on the timings of the alternative flight:
If you received less than seven days’ notice of the cancellation, you can claim compensation based on the timings of the alternative flight:
You can only claim compensation if your cancelled flight matches one of the situations described above. All compensation figures are per person.
Learn more about how to claim compensation for a cancelled flight.