When an airline refuses your claim for reimbursement or compensation. we can often help you pursue it further
If you have had a claim for compensation or reimbursement rejected by an airline, don’t give up. We can provide help to escalate your complaint and help you receive what EU law entitles you to.
Pursuing a claim takes time and effort, so it’s a good idea to revisit your rights and make sure you believe your claim is valid in the eyes of the law. In particular, check the rules on extraordinary circumstances
Once you have had a claim rejected, we can help argue your case if:
(Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland.) See full country list
Learn about your options for flights outside EU law
You can use our online form to raise a complaint. The service is completely free.
The form will collect information from you and then tell you if we can help. Assuming we can, we will investigate further. When appropriate, we will contact your airline directly to resolve your claim.
If we cannot help with your claim, or you wish to pursue a different course of action, you could take your airline to court.