The Hungarian carrier Malev suspended operations on 3 February and cancelled all planned flights from that date.   

Further information and contact details for Malev

Passengers who booked through a Travel Agent are advised to contact them in the first instance.

Passengers who booked directly with the airline using a credit or debit card should contact their card issuer.

A negative response letter confirming this information is available for download and can be presented to your card issuer.

The Civil Aviation Authority understands the following carriers are offering rescue flights to Malev passengers at a discounted rate:

• easyJet.com
• Wizzair.com
• Jet2.com
• Norwegian

Information for British Airways passengers booked on Malev codeshare flights.

Problems and advice

If you are unable to find the answers to your questions here you can email consumer advice

or call Tel: 0207 453 6424

 (Monday - Friday 10.00 - 17.00 Normal working days)