Resolving Travel Problems - How the CAA can Help

If something goes wrong, or you are unhappy with the service you have received, the guidance on this page may help.

Tips on making a complaint

Where to direct your complaint and what it should include

Referring your complaint to the CAA

 If you have made a written complaint to an airline or airport, and are not satisfied with the outcome, please contact the CAA

Taking your complaint to court

 If we take up your complaint, but cannot help you reach an agreement with the airline, you could consider
taking your complaint to court.


Please let us know if you've found this air travel information helpful, or suggest how we can improve it in the future.