Resolving Travel Problems

Information on passenger rights and dealing with travel problems

Resolving Travel Problems

Delays and Cancellations

Flight information board

Your rights when
flights are delayed or cancelled.

Advice at times of major disruption

Boarding Issues

Denied boarding, overbooking and downgrading.

Missed connections

While You Are Away

Accessing Help and Support

Health Advice

Lost or Delayed Baggage

Your rights when baggage is lost or delayed

Travel Company Problems

ATOL Tour operators

Failure of scheduled airlines

Contact details for ATOL

How the CAA can Help

Tips on complaining

Refer your complaint to us

Taking your complaint to court

Consumer protection law

Feedback

Please let us know if you've found this air travel information helpful, or suggest how we can improve it in the future.