Consumers & Markets

Functions of the Consumers & Markets team

  • Identify, prioritise and resolve issues that affect consumers and/or limit competition in aviation markets.
  • Enforcing the CAA's consumer and competition powers, including: the Consumer Protection Regulations, the transparency elements of the Air Service Regulations, Passengers of Reduced Mobility legislation, Denied Boarding Regulations, Section 41 of Airports Acts and Competition Act.
  • Assessing the appropriate boundary between detailed economic regulation and the reliance on competition.
  • Provide advice within the CAA and externally on consumer issues and competition analysis, including on mergers, market investigations and competition cases.


Current Airport Market Power Assessment work can be found here

For more passenger advice please visit our Passenger Section

Sandra Webber

Consumer Support Director

Tel: 020 7453 6237