- Identify, prioritise and resolve issues that affect consumers and/or limit competition in aviation markets.
- Enforcing the CAA's consumer powers, including: the Consumer Protection Regulations, the transparency elements of the Air Service Regulations, Passengers of Reduced Mobility legislation and Denied Boarding Regulations
- Assessing the appropriate boundary between detailed economic regulation and the reliance on competition.
- Provide advice within the CAA and externally on consumer issues
Current Airport Market Power Assessment work can be found here
For more passenger advice please visit our Passenger Section