Secure Courier for Return of Documents
Note to Licensing Customers
For security purposes and peace of mind we strongly recommend that you have your documents returned to you by secure courier. Please confirm this at the time of submission of your application form or on the Payment Method form (SRG 1187) by not opting out of the secure courier service.
The courier charge will be added to your service charge. Choosing the secure courier will mean that we will be able to offer a speedier service and track your package in the event of non-receipt.
The Courier Service Charges are as follows (Monday to Friday delivery only):
For the conditions of carriage please refer to the following:
· UK Mainland: http://www.fedex.com/gb/legal_terms.html
· UK International: http://www.fedex.com/gb/legal_terms.html
· Royal Mail Special Delivery: http://www2.royalmail.com/customer-service/terms-and-conditions
(Royal Mail Special Delivery Service will only be used in the Scottish Highlands, Offshore Islands and Northern Ireland. This is because the delivery times are quicker than a Courier Service)
Should you decide not to use the courier option, then all documents will be returned by normal (Second Class) post. If the documents sent by normal post fail to arrive at your postal address, we will only be able to re-issue the CAA issued documents, 15 working days after the original date of despatch from our office. A written request and secure courier fee will also be required. CAA is not liable for any direct or consequential loss or delay that is caused by normal service.
Please Note: The CAA is not liable for any direct or consequential loss or delay that is caused by the Secure Courier Service. Any damage to products received must be notified in writing to the CAA no later than 24 hours from the time of signing for the product(s). The damaged products(s) must be returned to the CAA no later than one week from the receipt and in return, CAA will reimburse the cost of postage. The CAA will assist with your claim from the secure courier service provider to recover your financial loss. Such claims will be limited to the price of replacement product(s) in line with the courier terms and conditions.