Appeals Process - Access to the Ground Handling Market

How to challenge a decision or proposal made by the CAA

A person aggrieved by certain decisions or measures of an airport operator may appeal to the CAA under Regulation 20(1) of the Airports (Ground Handling) Regulations 1997. Those decisions and measures cover:

  1. arrangements for consultation on ground handling services (Regulation 7);
  2. selection of suppliers following a determination by the CAA (Regulation 12); and
  3. access to airport installations (Regulation 16).

The general procedures for an appeal are found in Part I to Schedule 2 of the 1997 Regulations as amended by Regulation 10 of the Airports (Groundhandling) (Amendments) Regulations 1998. Appeals can be both written and oral.  To request an appeal or for further information you should contact:

Paul Taylor
Economic Regulation Group
Civil Aviation Authority
45-59 Kingsway
London WC2B 6TE

Telephone: 020 7453 6232
E-mail: paul.taylor@caa.co.uk  

A person aggrieved by certain determinations made by the CAA may appeal to the Secretary of State under Regulation 20(2) of the 1997 Regulations. The procedures for such an appeal are found in Part II to Schedule 2 of the 1997 Regulations as amended by Regulation 11 of the 1998 Amendment Regulations.