Contacts

Contacts

Contacts

CAA Consumer Protection Group

For further information on ownership and control and general licensing matters:

David Kendrick
Airline Licensing & Consumer Issues
Consumer Protection Group
Civil Aviation Authority
K3
CAA House
45-59 Kingsway
London WC2B 6TE

Tel: 020 7453 6330
Fax: 020 7453 6322
E Mail: airlinelicensing@caa.co.uk

For further information on the financial aspects of applications:

David Jewell
Risk Analysis
Consumer Protection Group
Civil Aviation Authority
K3
CAA House
45-59 Kingsway
London WC2B 6TE

Tel: 020 7453 6329
Fax: 020 7453 6322

Safety Regulation Group

For further information about  Air Operators’ Certificates:

Marianne Budd
Flight Operations Department
Safety Regulation Group
Aviation House
South Area
Gatwick Airport
West Sussex
RH6 0YR.

Tel: 01293 573402
Fax: 01293 573991
E Mail: infoservices@caa.co.uk

Regulatory Policy Group

For further information about providing statistics:

Debbie McLean
RPG Aviation Data Unit
K4
CAA House
45-59 Kingsway
London WC2B 6TE

Tel: 020 7453 6258
Fax: 020 7453 6236
E Mail: rpg@caa.co.uk

For further information about fares filing and approval:

Trevor Metson
ERG Policy
K4
CAA House
45-59 Kingsway
London WC2B 6TE

Tel: 020 7453 6230
Fax: 020 7453 6236
E Mail: rpg@caa.co.uk

The Air Transport Users Council was disbanded on 9 March 2011. All airline or airport passenger complaints should be sent to:

passengercomplaints@caa.co.uk

Department for Transport

Appeals against licensing decisions and submissions in relation to appeals should be sent to the Multilateral Division (MLD1) at the Department for Transport (DfT). 
Requests for permits under Article 113 of the Air Navigation Order 2000 and queries in relation to bilateral negotiations should be addressed to International Aviation Negotiations at the same Department.

Department for Transport
Great Minster House
76 Marsham Street
London SW1P 4DR

Tel: 020 7944 8300
Fax: 020 7944 2190
Website: Department for Transport

Other Bodies 

Channel Islands Authorities

Requests for permits to operate to the Channel Islands should be made to the appropriate authority, as follows:

Guernsey Transport Board
Sir Charles Frossard House
PO Box 43
La Charroterie
St Peter Port
Guernsey
GY1 1FH

Tel: 01481 717000
Fax: 01481 725887
    

Economic Development Committee, States of Jersey
PO Box 843
St Helier
Jersey
JE4 0UT

Tel: 01534 603730
Fax: 01534 603731

States of Alderney
States Office
Queen Elizabeth II Street
St Anne
Alderney
Channel Islands
GY9 3XL

Tel: 01481 822816
Fax: 01481 822436

Isle of Man and Gibraltar

For flights to and from the Isle of Man and Gibraltar you should contact:

The Secretary
Airports Committee
Department of Highways, Ports and Properties
Isle of Man (Ronaldsway) Airport
Ballasalla
Isle of Man
IM9 2AS

Tel: 01624 821600
Fax: 01624 821611

The Government of Gibraltar
The Office of the Deputy Governor
Government Secretariat
No 6 Convent Place
Gibraltar

Tel: 00 350 78500
Fax: 00 350 78589