Personnel Licensing Contact Details

How to contact us

Customer Notice

We are currently processing applications received around 10 working days ago.  In order for us to process these applications as quickly and efficiently as possible please refrain from calling us and chasing your application. 


Contact Information for Personnel Licensing

Before contacting us with an enquiry, it is vital that you ensure that the answer you seek is not contained within the general and specific information hosted on this site. This information may be accessed via our home page.

Information published on the CAA website may also be searched using the search menu at the top right of this screen.

Before contacting us with an enquiry, please try and find the information you are looking for on the website. You can access information about different types of licences or use the search box in the top right hand corner of this page. 

Postal Address

Licensing Department
Civil Aviation Authority
Aviation House
Gatwick Airport South
West Sussex
RH6 0YR
United Kingdom

Location Map for Aviation House, Gatwick Airport

Public Counter Information

Change of address notification form (for Flight Crew Licences)

Change of address notification form (for Engineer Licences)

Telephone:  +44 (0) 1293 57 3700 - Opening Hours: Monday - Friday 08:30 - 16:30. Closed Wednesday afternoons from 12:00 noon 

Fax:  +44 (0) 1293 57 3996 or +44 (0) 1293 57 3779

E-mails

Please note that the immediacy provided by the e-mail system, does not imply an immediate response. As we are currently experiencing high volumes of work, we strongly recommend that customers use the website to resolve their individual enquiries.   

Pilot Enquiries:

 fclweb@caa.co.uk
Ground Engineer Enquiries:  eldweb@caa.co.uk
Air Traffic Enquiries:  ats.licensing@caa.co.uk
Flight Instructor Enquiries: instructors@caa.co.uk
Flight Examiner Enquiries examiners@caa.co.uk
Customer Feedback       customerservices@caa.co.uk