ATOL Enforcement

Policing the travel industry

The CAA is responsible for enforcing the ATOL Regulations that stand behind the ATOL system.  In most cases we take an educational and advisory role, but on occasions we will have to take action which may lead to a business being prosecuted. 

We give advice on all aspects of the ATOL Regulations, and are able to answer queries from both ATOL holders and other air travel businesses.  We can also give advice about the ATOL Regulations and the ATOL system to trade bodies, financial and legal businesses and institutions, and to other regulators and enforcement authorities. 

The ATOL Enforcement team works in close conjunction with our New Applicants team

Advice for your travel business

The ATOL Enforcement team can give advice on:

  • Advertising air travel

  • Accepting bookings and payments and issuing customers' documents

  • Claims after ATOL holder failures

  • Ticket validity

  • Applying for an ATOL

  • Other regulations that can apply to the advertising and sale of air travel

    PROFiT Anti Fraud Group

    PROFiT is a coalition of travel industry partners working together to eliminate fraud in the travel industry. Launched at New Scotland Yard on the 20th February 2009, the aim of the group is to give confidence to consumers when booking holidays by giving advice and by highlighting potential pitfalls.

    By introducing simple steps within your organisation you can help to protect your business and the customers that book with you.


    Visit the PROFiT website for more information:

    www.profit.uk.com

     

     

    Reporting Offences to ATOL

    If you are aware of a possible breach of the ATOL regulation please e-mail or telephone us.

    E-mail: enforcement@caa.co.uk

    Tel: 020 7453 6700

    All enquires will be treated in confidence.

    Check an ATOL

    Check you're ATOL protected.

    Enter the name or ATOL number of your holiday company to check.