Accessible Air Travel

European legislation providing legal rights for disabled people and people with reduced mobility to access air travel came into force in 2008. During 2009 the CAA reviewed how the legislation was working in the UK and asked a range of stakeholders for their views. Accessible Air Travel includes the views that were expressed and includes a number of recommendations that we will be discussing with stakeholders during 2010. It also sets out a number of actions that the CAA plans to take.

If you would like a printed version of any of the publications please contact us.

In-focus is a short summary document that may be helpful for consumers or those wishing to find out the background to our review and the key findings.

Accessible Air Travel is the full report providing the detailed views of stakeholder, CAA analysis views and recommendations.

You can also read the results of the consumer focus groups organised by SHM Productions Ltd.

Consumer Advice

The CAA is the enforcement body for the European legislation. It considers complaints received by the Equality and Human Rights Commission and the Consumer Council for Northern Ireland.

If you experience a problem in your journey you should complain to the airline or airport operator. If the problem is not resolved you can contact the following organisations for further advice:

The Equality and Human Rights Commission provides advice to consumers in England, Scotland and Wales. Helpline : 0845 604 6610 (0845 604 6620 for textphone).

The Consumer Council for Northern Ireland provides advice to consumers in Northern Ireland. Helpline: 0845 601 6022

Industry Advice

If you need any further information, please read EC Regulation 1107/2006, the CAA note summarising the requirements and the DfT website, which contains an updated Code of Practice on the carriage of PRMs.