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Air Passenger Rights
FAQs 
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Rights for Disabled and Reduced Mobility Air Passengers. 
Passenger Rights: Denied Boarding, Cancellation and Delay 
Failure of Scheduled Airlines 
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Consumer Protection
ATOL
Airline Licensing
Air Passenger Rights
Problems & Advice
Passenger Experience

Air Passenger Rights
Consumer Protection Information for the Air Passenger

Know your Air Passenger Rights
The Civil Aviation Authority is responsible for European passenger rights in the UK and works with the Air Transport Users Council (AUC) in providing information and advice.

Problems & Advice

If you have a problem with a tour operator, travel agent or aiirline read our advice on how to deal with common problems and complaints.

Read more about Problems & Advice

Passengers of Reduced Mobility

Disabled persons and those of Reduced Mobility are protected from discrimination and can rely on appropriate help to assist their transit through any EU airport. 

Read more about Mobility Rights

Denied Boarding

You may be entitled to compensation if you are denied boarding onto a flight and have right regarding delays and cancellations.

Read more about Denied Boarding

Airline Failures

Airlines are not included within the ATOL Scheme, so if you booked direct with an airline that has ceased trading you may not be protected.

Read more about Airline Failures 
 
 
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