FAQ Answer

FAQ Answer

Why was Flight-Plus being introduced?

The growth of airlines and the increase in telephone and Internet bookings means that the way holidays were sold has changed and there was much confusion amongst the public about whether their holidays were protected in the event of a travel company failure. Flight-Plus was part of the ATOL reform programme, which was designed to offer consumers greater financial protection, as well as improve clarity on which elements of their booking are protected.


Flight-Plus

  1. What is Flight-Plus?
  2. Why was Flight-Plus being introduced?
  3. Has Flight-Plus replaced packages?
  4. Can holidays be sold as a package and Flight-Plus?
  5. Is there a Flight-Plus ATOL?
  6. At what stage of the booking process is a Flight-Plus created?
  7. Is it a Flight-Plus when a customer requests to book accommodation a week after their flight?
  8. As a Flight-Plus arranger, I am responsible for the failure of my suppliers. How do I protect myself financially against this?
  9. I understand that if the flights I sell as Flight-Plus are sold as agent for other ATOL holders, that the Air Travel Trust will make a contribution to me in the event of the ATOL holder’s failure. What is the extent of that contribution?
  10. My customer has also requested Disneyland tickets with their flight and accommodation. Do I include this with the Flight-Plus?
  11. Can Flight-Plus be sold through agents?
  12. What happens when an agent adds another component to an ATOL package?
  13. Are cruises included within Flight-Plus?
  14. If I sell a cruise as a Flight-Plus but the flight is delayed and the customer misses the cruise, who is responsible for the customer?
  15. Where the customer has booked their own international flight but has asked the travel agent to provide accommodation and an internal flight, is this a Flight-Plus?
  16. Do domestic flights require protection if included within a Flight-Plus?
  17. Do ATOL holders need to pay the ATOL Protection Contribution (APC) for packages where they are being sold on as a Flight-Plus?
  18. If a customer requests additional components after a Flight-Plus has been sold, can I add these to the Flight-Plus?
  19. As a Flight-Plus arranger, I understand that I am now responsible for the insolvency of my suppliers. However, can you define where I should provide a refund rather than provide alternative flights; if the flights are more expensive can I choose to refund all monies instead?