Search:
feedback
print
Civil Aviation Authority
Home
Passengers
Operations and Safety
Personal Licences and Training
About the CAA
Problems with Travel Agents
Information for Consumers
ATOL Certificate
Checking for ATOL Protection
About ATOL
ATOL FAQ's
Contact Us
ATOL
Information for Consumers
How to Make an ATOL Claim
Check an ATOL
ATOL Trade Information
Air Travel Trust
Problems with Travel Agents
I have paid the travel agent and been given a receipt but there is no mention of ATOL on it.
I have not received my tickets.
The flights are not those that I asked for.
My name has been spelt wrongly
The agent cannot supply what I asked for and is asking me to pay more for an alternative flight
I have booked a flight inclusive package. My tour operator now tells me that my flight/accommodation/car hire/resort/special requests are not available and that I must accept a substitute arrangement or pay more money.
The agent has disappeared with my money
I am having/I have had a holiday from hell
All FAQ Categories
Key information about ATOL
What the ATOL scheme covers
Exceptions to ATOL Protection
Claiming on the ATOL scheme
Problems with ATOL Tour Operators
Problems with Travel Agents
Site Index
Privacy and Cookie Policy
Contact Us
Accessibility
FOI