FAQ Answer

FAQ Answer

How long will it take to receive my refund?

We will let you know we have received your claim within two weeks of you sending it to us. As long as you provide all the information we need, we will aim to process your claim and issue a refund in six to eight weeks.

It sometimes takes longer if your claim is complicated or we are dealing with a large number of claims.
We will always put full information about the situation on our website.


Claiming on the ATOL scheme