FAQ Answer

FAQ Answer

What should I do if my travel company collapses?

First of all, do not panic! If your holiday is protected by ATOL then you will not lose out.
If you are on holiday when the company collapses, we will make sure you can finish your trip and return home as planned. If you are at home, we will make sure you receive a full refund.

If you can get online, the best thing to do is to check the latest information on our website. We maintain a list of travel companies which have collapsed, so you will find up-to-date information and full details of what to do there.

If you cannot get online or have urgent questions (perhaps you are already on holiday), call us on +44 (0) 20 7453 6350. We will explain the situation and discuss your options.

You will usually be asked to fill in a claim form and send us your tickets or receipts, so we can check you are covered and process your claim.

Claiming on the ATOL scheme