FAQ Answer
FAQ Answer
What happens if my travel company fails, but I don't have an ATOL Certificate?
Travel companies have been legally required to issue ATOL Certificates since 1 October 2012. If you booked your holiday after that date, it's your best guarantee of protection. Having said that, we consider all claims on a case-by-case basis.
What the ATOL scheme covers
- What situations does ATOL cover?
- How can I tell if my holiday is covered by ATOL?
- I have been given an ATOL Certificate. What is it for?
- What should I do if I do not receive an ATOL Certificate but think I should have?
- Should I book a holiday if the travel company cannot give me an ATOL Certificate?
- What happens if my travel company fails, but I don't have an ATOL Certificate?
- My ATOL Certificate says “Flight-Plus” on it. What does this mean?
- My travel company has charged me an ATOL protection contribution (APC). What is this?
