FAQ Answer
FAQ Answer
What should I do if I do not receive an ATOL Certificate but think I should have?
We are confident the travel industry has implemented procedures and systems to issue ATOL Certificates as required by law.
However, if you do not receive a certificate and believe you should have done, first contact your travel company. If you are unhappy with their response, please email ATOL Certificates.
What the ATOL scheme covers
- What situations does ATOL cover?
- How can I tell if my holiday is covered by ATOL?
- I have been given an ATOL Certificate. What is it for?
- What should I do if I do not receive an ATOL Certificate but think I should have?
- Should I book a holiday if the travel company cannot give me an ATOL Certificate?
- What happens if my travel company fails, but I don't have an ATOL Certificate?
- My ATOL Certificate says “Flight-Plus” on it. What does this mean?
- My travel company has charged me an ATOL protection contribution (APC). What is this?
