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FAQ Details
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What is ATOL and what does it do for me?
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ATOL is a protection scheme for air holidays and flights managed by the Civil Aviation Authority (“CAA”). All tour operators and travel firms selling air holiday packages and flights in the UK as a principal are required by law to hold a licence called an Air Travel Organiser’s Licence (“ATOL”).
If you've booked and contracted with a licensed tour operator for a complete air holiday package or just a flight, ATOL protects you from losing money or being stranded abroad if the tour operator goes out of business. If a licensed firm goes out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to fly home.
You can check whether the firm you want to book with holds an ATOL (search here). You should check with the tour operator (or your travel agent) that all the holiday arrangements you’re booking with them, flights and accommodation, are covered by their ATOL, and that you will receive a holiday invoice that confirms both this and the total price.
If you are unsure about the status of your holiday booking, please contact consumer advice.
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