What is ATOL? FAQs

1. What is ATOL and what does it do for me?
   
   
2. How can I tell if a flight or air holiday package should be ATOL Protected?
   
   
3. How can I ensure I'm ATOL Protected before I book?
   
   
4. I’m booking with an ATOL holder. How can I check I’m covered?
   
   
5. How can check I am covered if I book through a travel agent?
   
   
6. What is APC (ATOL Protection Contribution)?
   
   
7. My invoice says I have paid for ATOL protection. Is this right, and do I have to pay this?
   
   
8. Am I covered if I book on the Internet?
   
   
9. Can ATOL protect holidays you build yourself?
   
   
10. What if I don’t build a holiday with an ATOL holder?
    
    
11. Am I covered if I just book a scheduled flight with an ATOL holder?
    
    
12. Am I covered by ATOL if I book a flight or holiday direct with an airline?
    
    
13. Will ATOL get me home if I'm abroad if my holiday company goes bust?
    
    
14. What documents should I take with me when I go on holiday to ensure I’ll be covered?
    
    
15. Will I still get my holiday if the ATOL holder goes bust before I’m due to go?
    
    
16. What if my travel agent fails after it’s issued an ATOL Receipt?
    
    
17. If an airline fails and I’m booked with ATOL holder, how am I covered?
    
    
18. Do other organisations like ABTA provide the same protection as ATOL?
    
    
19. Does ATOL deal with complaints, such as about poor service?
    
    
20. Can ATOL help if I’m abroad and I have a problem?