Failure of Ola Holidays Ltd - ATOL 9813 - 20 November 2013

Details of the failure of Ola Holidays Ltd

Ola Holidays Ltd, ATOL 9813 - 20 November 2013

Ola Holidays Ltd, which also traded as Gold Breaks, Key Transfers, Key Trips, and Party Holidays, ceased trading on 20 November 2013.

Ola Holidays Ltd was licensed under the Air Travel Organisers’ Licensing (ATOL) Scheme managed by the Civil Aviation Authority (CAA) and held ATOL 9813.  It primarily sold Flight-Plus bookings to Spain.

If you have an ATOL protected booking due to depart on or after 22 November 2013

We are pleased to confirm that bookings protected by Ola Holidays Ltd’s ATOL will still continue as planned even though Ola Holidays Ltd has ceased trading.   We have taken steps for another ATOL holder, Qwerty Travel Ltd (ATOL number T9559), to take over ATOL protected bookings and carry out consumers holidays with the original suppliers wherever possible.

Qwerty Travel Ltd can be contacted on 020 8588 9535 or by email at caa.rebooks@qwertytravel.com.   

If you have an ATOL protected booking you will be contacted by Qwerty Travel to explain how to proceed with your booking. Please note this is based on departure date, so unless your departure or balance payment date is imminent, we would ask you to refrain from contacting them.

How to tell if your booking with Ola Holidays Ltd was protected by its ATOL

If you have an ATOL Certificate.

If your booking was ATOL protected, you should have received an ATOL Certificate either by post or by email.   ATOL holders are required to issue this easily recognisable document to consumers when they book and pay for an ATOL protected product. 

The bottom right hand corner of your ATOL Certificate should say that you booked a Flight-Plus arrangement protected by Ola Holidays. 

If you do not have an ATOL Certificate
Not all of Ola Holidays Ltd’s bookings were protected by its ATOL.  Ola Holidays Ltd also sold accommodation on its own which is not protected by ATOL. If you booked just accommodation, please speak to ABTA on 0845 330 6414 for further advice.

No frills flights booked on their own
Ola Holidays Ltd also offered consumers just seats on no frills airlines like easyJet (flight numbers starting with EZY) and Ryanair (flight numbers starting with FR).

Consumers who booked just a flight will probably find that they paid the airline directly by debit or credit card (and not Ola Holidays Ltd).   Although this type of flight booking is not protected by ATOL these bookings are unaffected by Ola Holidays Ltd’s failure and consumers can still travel as planned.

Consumers with these bookings cannot make an ATOL claim, nor can they make a claim from their card companies (as these flights are valid). 
 
If you need further advice on whether your booking is ATOL protected, please call us on 020 7453 6350.

If you are currently abroad and departed from the UK before or on 21 November 2013

The advice below applies to all consumers with bookings protected by Ola Holidays Ltd’s ATOL.

Your flight home
All flights will operate as planned and the airlines will honour your ticket/booking even though Ola Holidays Ltd has ceased trading.  Make sure you check in for your flight back to the UK as normal.

Your holiday accommodation (if this formed part of your Flight-Plus booking)
You may find that your hotel or apartment, etc has not been paid for your complete stay.  We will try to make arrangements to pay them so you are not charged again.

If you’re asked to pay again for your accommodation
If you are charged again for your accommodation during your stay or when you check out, you can make a claim for the cost of this. Click here to download the guidance and claim form.

Make sure you get a receipt from the hotel or apartment, showing a full breakdown of the charges as you need this to make a claim when you return.  If you pay cash, get the hotel or apartment to confirm this on your receipt. 

You can only claim for charges made for accommodation or other elements included in the cost of your original Flight-Plus booking. We will make deductions for any additional services including hotel room service, bar, telephone calls, leisure activities charged locally and air conditioning, etc.

Your car hire and/or transfers (if this formed part of your Flight-Plus booking)
If you are charged again for your car hire and/or transfers you can make a claim for the cost of this.
 
Make sure you get a receipt showing how much you were charged and for what as you need this to make a claim when you return. 

You can only claim for charges made for elements included in the cost of your original Flight-Plus booking. We will make deductions for any “extras” such as additional driver charges, additional insurance, fuel charges, etc. If you pay cash get the travel service supplier to confirm this on your receipt.

Click here to download the guidance and claim form.